Cancel Order
you can contact us to cancel your order within 24 hours of purchase.However,please note that if the order has already been shipped,it cannot be canceled.
Return Or Exchange Service
If you’re unsatisfied with any items bought in our store, you can contact us within 30 days of delivery to arrange a return or exchange. However, we cannot accept any return, exchange or refund requests once the 30-day period has expired.
For items with quality defects, we offer two options within 30 days upon receipt: a full money-back refund or a complimentary one-time replacement. If over 30 days have passed but your item is still under warranty, feel free to contact us to arrange warranty service
30-Day Money-Back Guarantee
For products purchased on the KEZIHOME website, undamaged products can be returned for a full refund within 30 days of purchase, regardless of the reason. You may return the unwanted product(s) for a refund and place a new order for the desired product(s).
Please note:
Returns products must include original packaging and include all items originally sent.
Not be applicable to bulk orders, typically ordering more than 10 units of a product is considered a bulk order.
Returns for discounted products will only be refunded for discounted value.
For non-quality related returns, customer is responsible for shipping costs.
For non-quality related returns, the seller will cover the return shipping cost.
Refund Processing
Once your return request is confirmed, we will issue your refund within 1–3 business days. You will get an email confirmation as soon as the refund is completed.Please be aware that the refund arrival time may be affected by the processing speed ofdifferent banks. If you still haven’t received the refund after 7 business days, kindly reach out to our support team.
Price Protection
We provide a 14-day price protection policy. If you purchase a product from kezihomecase.com and we lower the price of the identical product within 14 calendar days, you can apply for a refund of the price difference. To request a price adjustment, please contact us within 14 days of the price drop.
Please note:
This policy is only valid for orders purchased directly from kezihomecase.com and does not cover transactions made through third-party platforms.
Each order is limited to one price adjustment request only.
Price protection is not applicable to limited-time promotional events, including Black Friday and other holiday sales.