Order Management
Q1: Can I cancel my order after placing it?
You can cancel your order within 24 hours of purchase.
Howerer, once your order has been processed or shipped, cancellation is no longer available.
If you need to cancel, please contact our support team right away with your order number.
Q2: Can I change my shipping address after placing an order?
You can update your shipping address within 24 hours before your order is shipped. Once the package has been shipped, address changes are not possible.
If you wan to update the adress, please message our support team with your order number and new delivery address as soon as possible.
Q3: Can I change the model, color, or item in my order?
Unfortunately, we cannot change the product details once the order is placed. We recommend canceling (if possible) or returning the item after delivery and placing a new order for the correct item.
Shipping & Delivery
Q1: How long will my order take to arrive?
Processing takes 1-2 business days. Standard shipping to the US takes 3-7 business days after dispatch, depending on location.
Q2: How much does shipping cost?
We offer free standard shipping on all orders.
Q3: Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with a tracking number and a link to track your package.
Return & exchanges
Q1: What is your return policy?
We accept returns or exchanges within 30 days of delivery. Items must be unused, in original packaging, and in like-new condition.
Q2: Who pays for the return shipping fee?
If the item is damaged, defective or sent incorrectly due to our mistake, we will cover the return shipping cost.
If you return the item for personal reasons (such as not liking the style, wrong model ordered, or changing your mind), you will be responsible for the return shipping fee.
Warranty & Price Guarantee
Q1: Do you offer a warranty for your product?
Yes, we provide a 12-month limited warranty for all our products from the date of delivery.
The warranty covers manufacturing defects (such as cracked material, loose edges, or faulty design). It does not cover damage caused by improper use, drops, scratches, or normal wear and tear.
If you encounter a warranty issue, please contact our support team with your order number and photos of the defect.
Q2: Do you have a price guarantee policy?
Yes, we offer a 14-day price guarantee for all orders.
If a product you purchased on kezihomecase.com drops in price within 14 days, please contact us with your order number. We will refund the difference to you promptly.
This policy does not apply to sale items, limited-time promotions, or bulk orders.